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Frequently Asked Questions


I am experiencing flu-like symptoms. What should I do?

If your symptoms are manageable (low-grade fever, cough, headache, sore throat, and mild fatigue) we recommend that you stay home and call the Health Center to request a telehealth appointment. If you are living with family or housemates, practice safe distancing or stay in a separate room as much as possible. Disinfect frequently touched and shared surfaces.

If your symptoms worsen (difficulty breathing, persistent high fever or severe weakness), please call us. We will assess your situation over the phone and share the best course of action. A health care provider will be available if you need to be seen for an urgent health matter.

What do I do if I do not have health insurance?

If you do not have health insurance, we have Health Insurance IPA/ Navigators available to help you enroll under the New York State of Health Marketplace for government benefits, including Medicaid, Essential Plan, Child Health Plus and Qualified Health Plan. For more information, please call (646) 899-0444 (Manhattan/Flushing site), available in English, Chinese, or Korean; or (646) 906-3747 (Jamaica site) available in English, Bengali, and Spanish. We also have a sliding fee discount based on your income and family size. Read more at http://www.cbwchc.org/payment.asp.

Is it safe to go to my doctor’s office?

During this time, it is important to see your doctor for needed care, especially persons with chronic health conditions (such as diabetes, heart or lung disease) and children who are due for vaccines. While everyone is worried about the COVID-19 virus, please make sure you and your loved ones are vaccinated against other preventable infections, such as the flu.

CBWCHC has implemented changes to maintain social distancing and to keep everyone safe:
  1. All patients and visitors are screened for COVID-19 symptoms and exposure before scheduled visits.
  2. Separate appointment times and exam rooms for sick patients versus well patients.
  3. Only ONE caregiver may accompany each patient.
  4. All visitors over age 2 years old are required to wear a face mask throughout their visit.
  5. All staff wear appropriate PPE (Personal Protective Equipment).
Why can’t I see the doctor without scheduling an appointment ahead of time?

In order to keep everyone as safe as possible, separate appointments times and exam rooms have been established for well visits and sick visits. Staff has been taking extra precautions when preparing to see patients with COVID-19 like symptoms.

If you are scheduled for a routine checkup or follow up, but develop new symptoms of illness -- such as fever, cough, vomiting, diarrhea, sore throat – please call the office as soon as possible so that we can be prepared for your visit.

What can I do to avoid getting sick?
  • Wear a mask or face covering. CDC recommends that everyone age 2 years and older wear mask or face covering in public settings. Avoid wearing masks with a valve as those do NOT prevent the spread of infection.
  • Maintaining 6 feet physical distancing remains important to slowing the spread of the virus. Wash your hands often with soap and water for at least 20 seconds, especially before eating and drinking. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Avoid touching your eyes, nose, and mouth.
  • Avoid indoor spaces with crowds and social gatherings with many households.
  • Frequently clean all surfaces that are touched often, like cell phones, counters, tabletops, and doorknobs.
Learn more about CDC’s recommendations on protecting yourself and others, please visit: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/index.html.

What should I do to prevent the spread of germs when caring for someone with COVID-19?

  • Have the sick person stay in one room, away from other people, including you, as much as possible.
  • If possible, have them use a separate bathroom.
  • Avoid sharing personal household items, like dishes, towels, and bedding.
  • Have them wear a mask or cloth face covering (that covers their nose and mouth) when they are around people. If the sick person can’t wear a cloth face covering, you should wear one while in the same room with them.
  • Wash your hands often with soap and water for at least 20 seconds, especially after interacting with the sick person.
  • Every day, clean all surfaces that are touched often, like counters, tabletops, and doorknobs.
  • Use household cleaning sprays or wipes according to the label instruction.
  • Wash laundry thoroughly. If laundry is soiled, wear disposable gloves and keep the soiled items away from your body while laundering. Wash your hands immediately after removing gloves.
  • Avoid having any unnecessary visitors.
For any additional questions about their care, contact their health care provider or state or local health department.

When should I seek medical attention?
  • If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

    *This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

    Call 911 if you have a medical emergency: Notify the operator that you have or think you might have COVID-19. If possible, put on a mask or cloth face covering that covers your nose and mouth to protect other people.
Where can I find information on COVID-19 vaccine?

For COVID-19 vaccine information for you and your family, please visit CDC’s vaccine webpage (available in multiple languages): https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html

What should I do if I am feeling overwhelmed?
  • Fear and anxiety about COVID-19, in addition to stress of caring for your family or financial burdens, can be overwhelming. If you feel stressed or overwhelmed, try the following:
    • Get enough sleep and eat healthy foods. Avoid drugs and alcohol.
    • Take deep breaths or meditate.
    • Take breaks from reading the news and being on electronic devices.
    • Do something you enjoy.
    • Connect with friends and family virtually or over the phone.

    Learn other ways to cope with stress by visiting

  • If you at risk of domestic violence,
    • Tell supportive family and friends.
    • Make a plan to protect yourself and your children.
    • Identify a place to go; and if you need to, leave the house immediately.
    • Call NYC's 24-hour Domestic Violence Hotline at (800) 621-4673; or
    • Visit the NYC HOPE Resource Directory online at www.nyc.gov/NYCHOPE.
    • For emergencies, call 911.
How do I take care and support my children?
  • Talking with Children about COVID-19.
    • Teach children everyday actions to reduce the spread of germs.
    • Provide information that is honest and true.
    • Remain calm and reassuring.
    • Make yourself available to listen and to talk.
    • Avoid language that might blame others.
    • Pay attention to what children see or hear in television, radio, or online.

  • Keep children healthy
    • Make sure your child’s vaccines are up to date, including the flu vaccine for this coming winter.
    • Watch your child for any signs of illness or stress. Call your child’s doctor with health concerns.
    • Teach and reinforce thorough hand washing and physical distancing.
    • If your child is 2 years or older, make sure your child wears a face covering over their nose and mouth when outside the home.
    • Enforce their daily bedtime so that they get enough sleep.

  • Remote Learning
    • Create a consistent routine.
    • Schedule breaks for movement and snacks away from the computer screen.
    • Include daily family walks or exercises at home.
    • Be creative about new activities to make learning fun. Incorporate new activities, such as family games, arts and crafts, imaginary play, musical activities, and household projects.
    • Keeps kids informed but can avoid worrying details, “We won’t see grandma and grandpa this week but we will see them soon!” or “We are staying away from grandpa and grandma because we don’t want to get them sick.”
    • Consider the needs and adjustment required for your children. Kids who are tantruming more than usual may actually be feeling anxious or not getting enough sleep. Respond to outbursts in a calm, consistent and comforting way.
    • Avoid physical punishment.

  • For more information, please visit CDC’s Caring for Children:

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